Within Device Manager expand the "Sound, video and game controllers" option Determine if the microphone drivers are loaded properly in Windows Device Manager: If the Logitech microphone was not a selectable option in the Audio Tuning Wizard, continue to Step IV below. Knowledge Base article 9272 (Yahoo! Instant Messenger issues).Knowledge Base article 360023207154 (Windows Live Messenger issues).Knowledge Base article 360023207154 (Skype issues).Knowledge Base article 360023207154 (AOL Instant Messenger issues).NOTE: If your webcam microphone is functioning in the QuickCam software and the issue is with a 3rd party Instant Messenger application, please see the following: Once completed, create a sample video recording and play back the file to verify sound is recorded. Verify that the audio mute button in the QuickCam menu is not engaged (as shown below): If the QuickCam microphone is not listed, click the "Audio Tuning Wizard" button and follow the steps provided. Verify that the QuickCam microphone is listed in the "Select Microphone" drop down: On the QuickCam menu, click the "Change Settings" option as shown below: Launch QuickCam (Start > Programs > Logitech > Logitech QuickCam) Verify the microphone is selected in the QuickCam application: Under the "Show the following volume controls" make sure there is a check mark under Capture and click OK. Under "Mixer device" select the Logitech Mic Open the "Master Volume" control panel "Start > All Programs > Accessories > Entertainment > Volume Control" If the Logitech microphone is selectable but you are unable to record audio, verify that the microphone is not muted by executing the following steps: If the Logitech microphone is not a selectable option, skip to Step IV. If the Logitech microphone is working and you are able to hear your audio recording, continue to Step III. If your microphone was not listed as described above, select it from the drop-down menu and repeat Steps 2-4 to verify your microphone is working correctly. Make sure the QuickCam Communicate STX microphone is listed as the Preferred device for Sound recording If there is no sound at playback, check to make sure the QuickCam Communicate STX microphone is selected. You should see the green line move, indicating the application is picking up sound. Windows Vista: Start > All Programs > Accessories > Sound RecorderĬlick the Record button and speak into the microphone of the camera. Windows XP: Start > All Programs > Accessories > Entertainment > Sound Recorder.Test the microphone in Windows Sound Recorder: For instructions on verifying that your microphone is detected by the operating system, go to Step IV. If your computer audio is muted, un-mute by:Ĭlose the Audio by clicking anywhere on your screen.īefore executing the following steps, connect your camera into an alternate USB port and make sure it is detected by the operating system. NOTE: Sample files can be found in the My Documents/My Music/Sample Music folder on your computer.īe sure that your audio output device is functioning properly and is not muted on the device itself or through the Windows operating system. Verify that you can hear sound through your speakers:įirst confirm that you can hear sound through your audio output device (speakers / headphones) by doing the following: Determine if the microphone drivers are loaded properly in Windows Device Manager.Verify the microphone is selected in the QuickCam application.Test the microphone in Windows Sound Recorder.Verify that you can hear sound through your speakers.To troubleshoot your QuickCam Communicate STX microphone, do the following:
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